Technical Support Manager

We've assembled a team of ambitious & passionate people with experience at some of the leading E-commerce / marketplace companies, and we're on the look out for new talent to join our diverse team.
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What’s the opportunity? 

As Technical Support Manager you will take on a variety of strategic, operational, and analytical projects to drive quality & scalable growth for our business. At Bombinate, you’ll have the chance to lead mission-critical projects end to end, working closely with multiple functions and our leadership team.

This is an ideal role for someone who wants to work in a fast-paced, highly collaborative, and data-driven environment and have the opportunity to gain exposure to partnering with a variety of functions, including business operations, product, growth, and analytics. It is an opportunity to join a team where you’re set up for success and play an integral role in helping us embrace hyper-growth.

What you'll be doing:

  • Provide technical support for customers and partners to support pre-sales and post-sales processes
  • Manage all Brand on-boarding: from the initial technical setup to the final inventory and order integrations
  • Work cross-functionally to develop and streamline workflows to increase scalability, effectiveness and efficiency
  • Analyse customers and brands needs and suggest upgrades or additional features to positively impact the user journey
  • Work with our brands to ensure use of our internal softwares effectively
  • Partner with engineering and product teams with a data-driven approach to help identify potential new features or products/processes
  • Serve as the go-to resource for Brand Operations internally

Your Background:

  • Proven work experience as a Technical Support Manager or related experience
  • Knowledge of B2B E-commerce Platforms strongly preferred e.g. Shopify, WooCommerce, Prestashop
  • Solid technical background with hands on experience in digital technologies
  • An ability to grasp the needs of our brands and customers, and suggest timely solutions
  • Strong analytical and problem-solving skills
  • Experience with Salesforce or other similar CRM systems, ideally as an admin user is desirable
  • Process and systems-oriented with excellent organisational skills and ability to prioritise

What you will get in return:

  • Competitive salary and equity
  • 25 days holiday plus public holidays
  • Pension plan
  • The freedom to work the way you want (office, remote, mix) and flexible hours
  • Generous Bombinate employee discounts to help you bring your wardrobe & home to life
  • Your perfect setup - Mac/Chromebook, Mechanical Keyboard, Plugins, IDE. You need it, we'll get it.
  • Team socials and development / learning opportunities
  • Working in a fast paced and dynamic environment - lots of opportunities for creativity and testing
  • Access to our new benefits coming in 2021

Why choose Bombinate

  • Bombinate is on a mission to empower people and brands to transition towards a quality and sustainable lifestyle.
  • Bombinate began with a simple idea - the discovery of quality craftsmanship brands - and grew to become a fully fledged family of brand founders, entrepreneurs, and craftsmen.
  • Our intent with Bombinate is to unite different perspectives of quality into a single story; we won’t rest until we’ve unearthed the very best craftsmanship brands out there.
  • We are backed by some of the leading European luxury & tech investors (Made, Revolut, Uber, Richemont, Mr Porter, Founders Factory) and are poised to solidify our awareness in the UK and expand across Europe.
  • We've assembled a team of ambitious and passionate people with experience at some of the leading Ecommerce/marketplace companies out there (Amazon, Clippings, Asos, Farfetch, Touch Of Modern)


Sounds good? Don't wait and apply today

Key words: Technical Support Manager, Technical Account Manager, Support Ops, Technical Operations Manager, Platform Operations Manager, Integration Specialist, Marketplace, E-Com, E-Commerce, API, Shopify, WooCommerce

We usually respond within two weeks

Or, know someone who would be a perfect fit? Let them know!

Perks and Benefits

  • Paid Holidays

    25 days holiday, which increases by 1 day with each year at Bombinate.

  • Bombinate Credit

    Generous Bombinate employee discounts to help you bring your wardrobe & home to life.

  • Flexible hours

    We trust you to work the schedule that’s most productive for you and your teammates.

  • Remote work policy

    We believe in remote teams so you'll have the opportunity to work from home or wherever you want. The Bombinate team is currently spread across (🇨🇭 🇬🇧 🇺🇸 🇦🇹 🇪🇸 🇩🇪 🇵🇹).

  • Your perfect setup

    Mac/Chromebook, Mechanical Keyboard, Plugins, IDE. You need it, we'll get it.

  • Team Socials

    Regular team socials

  • Coaching & Mentoring to help you with your development

    Our company’s growing quickly, and we’ll give you the opportunity to do the same.

Already working at Bombinate?

Let’s recruit together and find your next colleague.

email
@bombinate.com
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